{"id":2776,"date":"2022-09-21T18:16:48","date_gmt":"2022-09-21T16:16:48","guid":{"rendered":"https:\/\/transcanadacapital.com\/?page_id=2776"},"modified":"2025-06-05T20:46:11","modified_gmt":"2025-06-05T18:46:11","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/transcanadacapital.com\/fr\/plaintes\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row hide_bg_image_on_tablet=\u00a0\u00bb\u00a0\u00bb hide_bg_image_on_mobile=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1527690588959{background-color: #f7f8f9 !important;}\u00a0\u00bb][vc_column icons_position=\u00a0\u00bbleft\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb4em\u00a0\u00bb alter_height=\u00a0\u00bbnone\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb hide_on_desktop=\u00a0\u00bb\u00a0\u00bb hide_on_notebook=\u00a0\u00bb\u00a0\u00bb hide_on_tablet=\u00a0\u00bb\u00a0\u00bb]<div id=\"sc_content_83569866\"\n\t\tclass=\"sc_content sc_content_default sc_float_center p70\"><div class=\"sc_content_container\">[vc_column_text css=\u00a0\u00bb.vc_custom_1749148723978{padding-bottom: 32px !important;}\u00a0\u00bb]<\/p>\n<h5>Le traitement des plaintes et le r\u00e8glement des diff\u00e9rends chez TCC<\/h5>\n<p>Nous tenons \u00e0 nos clients et nous nous engageons \u00e0 \u00e9tablir des relations solides avec eux. Nous reconnaissons que des plaintes peuvent survenir de temps \u00e0 autre, et lorsque c&rsquo;est le cas, nous les prenons au s\u00e9rieux. Pour assurer que les plaintes soient trait\u00e9es de mani\u00e8re \u00e9quitable, transparente, efficace et rapide, TCC a mis en place une proc\u00e9dure de traitement des plaintes d\u00e9taill\u00e9e.<\/p>\n<p>Si vous n&rsquo;\u00eates pas satisfait des produits ou services offerts par TCC, veuillez consulter ce <a href=\"https:\/\/transcanadacapital.com\/wp-content\/uploads\/2025\/06\/TCC_Resume-de-notre-politique-de-traitement-des-plaintes-et-de-reglement-des-differends.pdf\" target=\"_blank\" rel=\"noopener\">R\u00e9sum\u00e9 de notre politique de traitement des plaintes et de r\u00e8glement des diff\u00e9rends<\/a> pour plus d&rsquo;informations.[\/vc_column_text]<\/div><\/div><!-- \/.sc_content -->[vc_empty_space height=\u00a0\u00bb4em\u00a0\u00bb alter_height=\u00a0\u00bbnone\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb hide_on_desktop=\u00a0\u00bb\u00a0\u00bb hide_on_notebook=\u00a0\u00bb\u00a0\u00bb hide_on_tablet=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row hide_bg_image_on_tablet=\u00a0\u00bb\u00a0\u00bb hide_bg_image_on_mobile=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1527690588959{background-color: #f7f8f9 !important;}\u00a0\u00bb][vc_column icons_position=\u00a0\u00bbleft\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb4em\u00a0\u00bb alter_height=\u00a0\u00bbnone\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb hide_on_desktop=\u00a0\u00bb\u00a0\u00bb hide_on_notebook=\u00a0\u00bb\u00a0\u00bb hide_on_tablet=\u00a0\u00bb\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb4em\u00a0\u00bb alter_height=\u00a0\u00bbnone\u00a0\u00bb hide_on_mobile=\u00a0\u00bb\u00a0\u00bb hide_on_desktop=\u00a0\u00bb\u00a0\u00bb hide_on_notebook=\u00a0\u00bb\u00a0\u00bb hide_on_tablet=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":990008,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2776","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/transcanadacapital.com\/fr\/wp-json\/wp\/v2\/pages\/2776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transcanadacapital.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transcanadacapital.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transcanadacapital.com\/fr\/wp-json\/wp\/v2\/users\/990008"}],"replies":[{"embeddable":true,"href":"https:\/\/transcanadacapital.com\/fr\/wp-json\/wp\/v2\/comments?post=2776"}],"version-history":[{"count":0,"href":"https:\/\/transcanadacapital.com\/fr\/wp-json\/wp\/v2\/pages\/2776\/revisions"}],"wp:attachment":[{"href":"https:\/\/transcanadacapital.com\/fr\/wp-json\/wp\/v2\/media?parent=2776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}